Session: Communication
Objective
- To understand why customer communication is important;
- To become able to build relationship with customers
Topic
- Customer centricity
- Voices of customers are treasures
- For getting new customers
Duration: Total 65 minutes
- Opening (15 minutes)
- Customer centricity (15 minutes)
- Voices of customers are treasures (10 minutes)
- For getting new customers (20 minutes)
- Closing (5 minutes)
Video
In this video, we are going to review a subject of customer communication. In this subject, we are going to learn why customer communication is important, and how to build relationship with customers.
Training materials