Session 4: Work ethics

Objective

  • To understand importance of working with honesty
  • To sensitize how following work ethics can support establishing good business relationship with different market players and end users and put value to their products

Activities

  1. Own experience; Ask participants ‘have you every upset any buyers or customers?’ ‘What was the situation?’
  2. Case story1; Tell the case story 1 about one FHBWs who could not fulfill the order from the customer. Ask the participants what was wrong? 
  3. Case story 2; Tell the case story 2 about FHBW who handled troubles properly. Ask participants what was good in it.
  4. Summary; Summarize tips. (Don’t hide truth, Be responsible, Put yourself in other’s shoes)

Duration: Total 40 minutes

  • Introduction (5 mins)
  • Development -Case story 1 & discussion, Case story 2 & discussion (25 mins)
  • Conclusion (5 mins)

Training materials

Work ethics: Bad case story

Work ethics: Good case story