Session 4: Work ethics

Objective:

To understand importance of honest work.
To sensitise how following work ethics can support establishing good business relationships with different market players and end users and put value to their products.

Activities:

Own experience: Ask participants ‘have you ever had an upset buyer or customer?’ ‘What was the situation?’
Case story 1: Show the Case story theater play 1 of either beauty salon or food business who failed to provide proper services to the customer. Ask the participants what was wrong?
Case story 2: Show the Case story theater play 2 of either beauty salon or food business who found how to improve their working attitudes and behavior. Ask participants what are the points to be improved.
Summary: Summarise tips. (Don’t hide truth, be responsible, put yourself in other’s shoes)

Duration: Total 40 minutes

Training materials